Frequently Asked Questions

Find answers to common questions about our products and services

BigBlock Customs is more than a toy brand, it’s a promise. Every car we craft is handcrafted from wood, designed as a limited edition, and inspired by the spirit of real American car culture. These are not mass-produced toys; they are heirloom-level collectibles meant to be passed down from one generation to the next, carrying stories and memories that grow in value over time.

We don’t compete to be the cheapest option; we compete to be the most meaningful. Each BigBlock creation represents a choice to invest in quality over quantity, sustainability over waste, and experiences that last far longer than fleeting trends.

For kids, that means toys that spark imagination, encourage play, and endure for years. For collectors, it means owning a piece of design that gains significance over time. At its core, BigBlock Customs is about creating something that entertains, inspires, and stands the test of time.

Every BigBlock Customs build is created with children in mind, from the materials we choose to the way each car is finished. We use solid wood and child-safe finishes, so there’s nothing harsh or harmful in their hands. But safety goes beyond just what they’re made of. Wooden cars don’t splinter like plastic or snap into sharp pieces. They’re sturdy enough to withstand play while remaining smooth to the touch, so you don’t have to worry about small parts breaking off.

More importantly, these builds give parents peace of mind. You’re not just giving your child a toy, you’re giving them something that encourages healthy, hands-on play without hidden risks. It’s a choice that feels good now and holds up for years to come.

Most toy cars are built to be used up and thrown away. Plastic breaks, colors fade, and eventually, they’re forgotten. But Big Block Customs are made differently,  with care, intention, and real wood at their core.

When you choose one of our builds, you’re not just giving your child a toy. You’re giving them their first collectible, something that feels solid in their hands and teaches them to value quality over quantity. It’s a small but powerful way to start them young,  to surround them with pieces that last, not things made to be tossed.

Yes! We offer free shipping on all U.S. orders over $50.

Right now, Bigblock Customs ships exclusively across the United States due to the overwhelming demand here at home. But our vision goes far beyond borders. We believe every family and every collector deserves a toy that lasts, a handcrafted wooden car built to be treasured for generations.

International shipping is on our roadmap, and we can’t wait to share the craftsmanship and spirit of Bigblock Customs with the rest of the world soon.

Orders are typically processed within2–3 business days, and standard shipping within the U.S. takes5–7 business days. You’ll receive tracking as soon as your order ships.

Orders can be modified or cancelled within 1 hour of placement. After that, please contact our customer service team.

We respectfully want to make sure you are completely happy with your toy car because that is what truly matters to us. If your car arrives damaged or defective, please contact us right away. We will gladly offer a replacement or refund based on the issue, with no hassle, just our commitment to your happiness and enjoyment.

You can reach our customer support team via email, phone, live chat, or by messaging us on our Facebook page. We're available Monday–Friday, 9 AM to 6 PM EST.

Email: info@bigblockcustoms.com

Yes! We’re building a monthly drop system where members receive exclusive early access, limited-edition releases, and occasional surprise add-ons. You can join the waitlist to get notified when it launches.

Join now!

We make things that work better and last longer.